PackVision ("we", "us", or "our") operates the PackVision application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
- Email address
- First name and last name
- Phone number
- Billing Information: Company name, Tax ID, and billing address (stored securely via our payment processor and billing records).
- Cookies and Usage Data
Video, Device, and Shipping Data
To provide the core functionality of PackVision, we process and store:
- Video Content: Recordings of your packing process.
- Shipping Information: Tracking numbers, Recipient names, and Order metadata (IDs, timestamps).
- Device Information: Station IDs, Agent Device Codes, and Workspace configuration to manage your specific recording setup.
2. Use of Data
PackVision uses the collected data for various purposes:
- To provide and maintain the Service.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide customer care and support.
- To monitor the usage of the Service.
- To detect, prevent and address technical issues.
3. Data Security
The security of your data is important to us. All video data is encrypted at rest and in transit. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
4. Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
- Cloud Infrastructure & Storage: Third-party cloud providers for video storage and database services.
- Payment Processing: Secure payment processors handling billing information.
- Transactional Emails: Email delivery services for system notifications.
- Analytics: Usage analytics tools to improve user experience.
5. Data Deletion
You have the right to request the deletion of your personal data. You can do this by contacting support or using the "Delete Account" function within the application settings. Note that due to legal requirements, some transaction data may be retained for a specific period.
Privacy Officer
If you have any questions about this Privacy Policy, please contact us at privacy@packvision.xyz